Analytics
Managed Service
Continuous, expert-led analytics capability without the overhead of building and retaining an in-house team — on-demand insight, whenever you need it.
Analytics as a Service
Building world-class analytics capability in-house is expensive and time-consuming. Many organisations find themselves unable to retain analytics talent post-implementation — leaving dashboards unmaintained and models stale. Our Managed Service provides continuous, expert analytics support as a subscription, giving you a highly skilled team on demand.
Platform Operations
We manage and optimise your analytics platform day-to-day — monitoring performance, applying upgrades, managing user access and resolving issues — so your internal teams can focus on consuming insight rather than maintaining infrastructure.
On-Demand Development
Beyond platform management, we provide on-demand analytics development — new reports, dashboard updates, exploratory analysis and model refreshes — delivered against agreed SLAs on a flexible service credit model.
What We Deliver
Platform Operations
Day-to-day management, monitoring, patching and optimisation of your analytics platform environment.
SLA-Backed Support
Defined SLAs for incident response and change delivery — with a dedicated service manager and regular reviews.
On-Demand Development
New reports, dashboards, model updates and exploratory analysis delivered on a service credit model.
Continuous Improvement
Quarterly roadmap review, model retraining cycles and adoption analytics — evolving your capability continuously.
Our Core Services
Service Tiers & SLAs
Flexible service tiers calibrated to the complexity of your analytics environment — from lightweight report support to full platform operations and insight development.
- Defined SLA for incident response and change delivery
- Monthly service credit model for planned development work
- Dedicated service manager and regular performance reviews
Platform Management
End-to-end management of your analytics platform including monitoring, upgrade management, access control and cost optimisation.
- Platform health monitoring and automated alerting
- Upgrade and patch management across BI and data stack
- User access management and licence optimisation
Continuous Improvement
We continuously review your analytics estate — identifying opportunities to improve performance, expand coverage and evolve capability as your business needs change.
- Quarterly analytics roadmap review and prioritisation
- Model accuracy monitoring and retraining cycles
- Usage analytics and adoption enhancement recommendations
Transition & Knowledge Transfer
A structured onboarding and transition process to ensure we fully understand your environment, dependencies and business priorities before taking operational responsibility.
- 4-week structured transition and knowledge transfer
- Environment documentation and runbook creation
- Stakeholder onboarding and service introduction workshops
Analytics Capability, On Demand
Explore how our managed service can give you the analytics horsepower you need, when you need it.